In this episode of Twin City Tales, host Wymond Wong sits down with Troy Thompson—Agency Principal at Pinnacle Insurance Agency of Minnesota in Coon Rapids and founder of Savvital, a virtual professional (VA) agency helping businesses scale with remote talent and modern systems.

Troy shares his real backstory—what shaped him, what he learned coming up, and how those lessons turned into an entrepreneurial “two-track” life: protecting families and businesses through insurance while also helping owners buy back time through delegation, process, and smart operations.

You’ll hear Troy break down:

- Who he is and the experiences that formed his mindset

- Taking over his father’s insurance agency and what it takes to lead a legacy business into the next era

- How Pinnacle Insurance Agency of Minnesota serves clients across Minnesota (and why being independent matters)

- How Savvital was born—the problem it solves, the “why” behind it, and the operational approach that helps businesses scale

- Practical lessons for business owners: building teams, creating repeatable processes, and staying consistent when growth gets uncomfortable

Who is Troy Thompson?

Troy Thompson is the Agency Principal at Pinnacle Insurance Agency of Minnesota and the founder of Savvital, a virtual professional services company.

What is Pinnacle Insurance Agency of Minnesota?

Pinnacle is an independent insurance agency located in Coon Rapids, MN.

What is Savvital?

Savvital provides virtual professional services designed to help businesses scale by pairing human expertise with modern tools (including AI).

Pinnacle Insurance Agency of Minnesota: https://www.pinnacleinsuranceofmn.com/

Savvital: https://www.savvital.us/

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